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[Product safety] Is it safe to buy medicines/health supplements on Shopee?

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Yes, if the medicine/health supplement falls under the categories allowed for sale. Shopee allows the sale of over-the-counter medicines and health supplements that fit the Food and Drug Administration (FDA)’s guidelines. 

 

You should be wary of, and avoid buying these types of medicines online:

  • Prescription medicines

  • Regulated medicines (without an online sales license)

  • Health supplements with misleading, deceptive, or false claims

  • Illicit drugs that are illegal to manufacture, sell, or use

 

Here are some ways to tell whether it is safe to buy the medicine/health supplement:

  1. Complete and untampered packaging

  • Based on the product image, the contents of the medicine/supplement are well-sealed with no signs of tampering.

  • Text and colors of the medicine/supplement are clearly printed and match images from the official manufacturer.

  • Make sure there are no spelling or grammatical errors in the packaging print.

  1. Clear expiration date in Product Description

  • You should be able to find an expiry date either on the product image or within the Product Description.

  1. Registered license

  • Check if the seller has listed an official license

  1. Verifiable details

  • Check the manufacturer's address

  • If there is a QR code, check if it links to the manufacturer's official website


To further confirm, check out the Food and Drug Administration (FDA) registers for health products and services.

 

If you come across listings that do not comply with the above guidelines, or any product that you suspect is fake or illegal to be sold on Shopee, you can click Report this product on their product page, via the Shopee App. Learn more on how to report a product.


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